Direct Cremation
Eterna Care Services Ltd
Eterna Care Direct Cremation Service
When someone passes away, we understand how important it is for everything to be handled with dignity, care and simplicity. Our At-Need Direct Cremation service provides a respectful, unattended cremation without the cost or formality of a traditional funeral.
It’s a straightforward option for families who value privacy, peace, and affordability – whilst knowing their loved one is in trusted, local hands.
At-Need Direct Cremation – £1,295* All-Inclusive
What's Included?
Our all-inclusive price of £1,295* covers every essential element of the cremation process.
✅ 24-hour, 7-day-a-week collection and care
✅ Collection from any location within Lancashire, Merseyside & Greater Manchester
✅ Professional care at our secure, private Eterna Care Centre in Maghull, Liverpool
✅ A simple, dignified coffin suitable for cremation
✅ All necessary paperwork and crematorium fees
✅ An unattended cremation at one of our trusted partner crematoria
✅ Ashes personally hand-delivered to a loved one by an Eterna team member, or scattered in the crematorium’s garden of remembrance
✅ Regular updates to keep families informed throughout the process
You can trust that every step will be handled with care, respect, and professionalism by our experienced team.
* Potential Additional Fees (view full terms and conditions):
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There is an additional fee of £150 to remove battery-operated medical implants, including but not limited to Pacemakers.
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Where bariatric or obese factors give rise to additional, specialist, or unusual handling, staffing, transport, equipment, or cremation requirements, we reserve the right to:
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Apply additional charges where necessary; and/or decline or withdraw our Services at any stage where it is not reasonably practicable or safe to proceed.
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Please note that in extreme bariatric cases, cremation may not be possible due to operational or crematorium limitations.
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What’s Not Included?
A direct cremation is designed to be a private, unattended farewell.
Because of that, there are certain things not included:
❌ A funeral service at the crematorium
❌ Mourners or family attendance at the cremation
❌ Use of a hearse or limousine
❌ Floral tributes (although families are welcome to send small personal items to be placed in the coffin)
❌ Choice of crematorium or cremation time (we’ll notify you once the date is confirmed)
How it Works
1. We’re here 24/7. When someone passes away, contact us on 0151 317 8851 – we’ll guide you through every step.
2. We bring your loved one into our care at our Maghull Care Centre, ensuring they are treated with the utmost respect at all times.
3. We take care of all paperwork and arrangements for the unattended cremation at a trusted local crematorium.
4. After the cremation, we will personally deliver your loved one’s ashes by hand to the family at a time that suits you best.
Our experienced team is here to make the process simple, transparent and reassuring from start to finish.
Why Families Choose Eterna Care Services
🌿 Local, family-run and independent
🌿 24/7 compassionate support
🌿 Professional, uniformed staff and private ambulances
🌿 Trusted by families across Lancashire, Merseyside & Greater Manchester
🌿 Full dignity and care without unnecessary costs
Get in Touch
If you’ve recently lost someone and would like to arrange a simple, dignified cremation, we’re here to help you right now.
📞 Call us 24 hours a day on 0151 317 8851
📧 Email: team@eternacareservices.co.uk
We are able to collect immediately should your loved one be at home or in a care home or hospital and will typically arrive to collect the deceased from the address provided within a few hours.
We are legally unable to collect until the death has been verified by a medical professional such as a nurse, doctor or paramedic.
Arrange a Direct Cremation
FAQs Direct Cremation
What is a direct cremation?
A direct cremation is a simple, dignified, and cost-effective cremation service without a traditional funeral ceremony. There is no formal service, viewing, or attendees at the cremation itself. Instead, the deceased is cremated, and the ashes are returned to the family, allowing them to hold a private memorial or celebration of life at a time and place of their choosing.
Why might someone choose a direct cremation?
People choose direct cremation for various reasons, including:
Affordability – Lower costs compared to traditional funerals.
Simplicity – No formal service, hearse, or procession.
Flexibility – Families can arrange a personal memorial in their own way, including perhaps arranging a 'Celebration of Life' get together at a time to suit all.
Privacy – Ideal for those who prefer a less formal farewell.
What areas do you serve?
We cover the whole of Lancashire, Merseyside & Greater Manchester. If you live beyond, please give us a call to discuss.
How do I arrange a direct cremation?
Arranging a direct cremation is simple and can be done online in just a few steps. Complete our online form and make payment securely, and our team will take care of everything from there. Once submitted, we will contact you to guide you through the next steps, answer any questions and arrange the collection of your loved one at a suitable time. If you would prefer to speak to someone before arranging, you are of course welcome to call or email us at any time.
Can you take over from another funeral director?
Yes. They may have a small charge for the collection, just as we would have charged if we had done the urgent collection. We will deal with the funeral director on your behalf and work towards keeping this cost to a minimum.
When do I pay and what payment methods do you accept?
Payment is made securely online after you have completed our arrangement form. Once submitted, you will be directed to a secure payment page to pay the full balance. As soon as payment is completed, our team is notified and will begin making arrangements straight away. If out of office hours ( 9am - 6pm ) we will contact you in the morning to guide you through next steps and confirm collection details.
If you require urgent assistance, please complete the online form and payment, then call us on 0151 3178851 - we will prioritise your request immediately at no additional cost.
Payment methods:
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Bank transfer – quick, secure and free. Ask a member of our team for our Bank Details.
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Pay online with Card payment – we accept all major credit cards and of course you can pay by debit card.
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Pay securely over the phone. Our team mates will walk you though this, step by step.
Is there any paperwork I need to organise?
Yes. You will need to register the death with the registrar in the area in which the death occurred. This will generate a key document that we must receive in order to proceed with the cremation. If the Coroner is involved you will be told when to register the death and the Coroner will send us an alternative document for the cremation to proceed.
Can I visit my loved one before the cremation?
Regrettably not. For a loved one to be viewed at a later date there is a need for the them to be embalmed- but with a Direct Cremation this expensive process is excluded. We would however be happy to come and collect your loved one after a prescribed/delayed period of time to enable you to have longer with them or to allow distant relatives time to attend. There are however, some practical adjustments that will need to be made should you wish to delay bringing into care; lay your loved one flat, with arms and legs straight. Try to keep the room as cool as possible- perhaps open a window and turn off any heated beds or blankets.
Can I send items in to be placed in the coffin?
Yes. Families may send items for the coffin, provided we are informed in advance. Some materials, such as glass, batteries, or other cremated remains, cannot be included. Our team can guide you on what is permitted.
How do I know that the ashes are correct?
Every cremation is individual. There are no bulk or multiple cremations that take place, this is a myth in this country. From the moment your loved one is collected, they are identified with 3 pieces of unique information and this remains on them and on the coffin throughout, right through to the ashes being placed into the urn with the corresponding markers and cremation certificate. So you can rest assured that the ashes are correct.
Do you offer pre-paid funeral plans?
No, we do not offer pre-paid funeral plans.
Eterna Care Services Ltd provides direct cremation at the time of need, meaning arrangements are made when they are required. Pre-paid funeral plans are regulated by the Financial Conduct Authority (FCA), and as we are not FCA authorised, we do not provide or sell these plans. This allows us to focus fully on delivering a responsive, personal service to families when they need us most.
Can I pay in advance?
We don’t offer pre-paid funeral plans or take payment far in advance.
Payment is made when you arrange the cremation with us, ahead of the service taking place.
How can I make sure my cremation is paid for in the future?
As we do not offer pre-paid funeral plans, we are unable to take payment in advance.
However, many people choose to set aside funds in a separate bank account for funeral expenses and make their wishes clear in their will. We recommend informing a trusted person or your executor of your wishes, including your preference to use Eterna Care Services Ltd, so everything is clear and in place when the time comes.